benchilada | MTD rocked and got us to the show on time

MTD rocked and got us to the show on time, originally uploaded by benchilada.

Nadja and I were off to a show on a Friday night. According to the bus schedule, our Green West would arrive several minutes before the bus we had to transfer to.

Alas, using the MTD StopWatch program, we found that our second bus, the 3 Lavender, was going to get there several minutes BEFORE we did.

Our driver kindly called ahead and asked for the driver of the next bus to wait for passengers to be dropped off.

As we pulled into the transfer plaza we watched the other bus pull away and leave.

Our driver was extraordinarily helpful and apologetic, and she tried to think of something she could do. I didn't want to keep her, so after a minute or so we got her back on her way. I made a call to MTD and we found that we had no options. I told them that I'd call back with a complaint on Monday and have my receipt for the cab fare.

We called a taxi and were standing by the bus shelters when a bus labeled NOT IN SERVICE pulled up and opened its driver window.

"Are you the two who didn't get their transfer?"

The Champaign-Urbana Mass Transit District sent a BUS to pick up TWO passengers who were unable to catch a scheduled transfer and were going to miss a show because of it.

THAT, ladies and gentleman, is customer service beyond the pale, and THAT is why I love the Champaign-Urbana Mass Transit District.